Reservations Associate

1. A great guest experience starts before check-in

At Central Park Collection, we know the booking journey matters just as much as the stay itself. The first enquiry, the speed of response, the clarity of communication, and the confidence behind every booking all shape how guests feel about us before they even arrive.

2. About the role

We’re looking for a Reservations Associate to support bookings across both of our hotels and help deliver a smooth, accurate and commercially strong reservations experience.

This is a role for someone who enjoys combining service, organisation and attention to detail with a sharp eye for conversion and upselling.

You’ll handle inbound reservations enquiries, process bookings accurately, manage amendments and cancellations, and help make sure guests receive the right information, rates and packages at the right time.

3. Role details

Salary: £27,500, with flexibility for candidates with significant experience

Location: Based across both hotels

Working pattern: Monday to Friday, 9:00am to 5:00pm, with no weekend requirement

Start date: As soon as possible

4. What you’ll be doing

• Managing reservations via phone, email and third-party systems
• Accurately inputting and updating bookings in the PMS
• Handling amendments, cancellations, payments and deposit checks
• Responding promptly to enquiries and helping convert interest into confirmed stays
• Applying correct rate codes, packages and restrictions
• Promoting direct booking benefits and identifying upsell opportunities
• Supporting rooming list updates, booking records and reporting
• Escalating rate or inventory issues where needed

5. What we’re looking for

• Previous reservations or hotel front office experience preferred
• Strong written and verbal communication skills
• Organised, detail-oriented and confident managing multiple enquiries
• Comfortable working with booking systems and processes
• Commercially aware, with a sales-minded but guest-focused approach
• Someone who takes pride in accuracy, speed and service

6. What success looks like

• Fast, professional responses to enquiries
• Accurate booking handling
• Strong conversion and upsell performance
• A positive pre-arrival experience for guests
• Clear, confident communication that reflects the brand

7. Why join Central Park Collection?

We’re more than a place to stay. Central Park Collection is built around making London visits feel straightforward, comfortable and well looked after from the very first enquiry to check-out.

This is a chance to be part of a hospitality brand focused on delivering welcoming London stays with care, consistency and attention to detail. You’ll be joining a team where the reservations function plays a real part in both guest satisfaction and commercial performance.

Alongside the role itself, we offer a meal allowance, a strong company culture, growth and career progression opportunities, and celebratory team events.

8. How to apply

To apply or find out more about the role, please contact us using the details below.

klaudine@centralparklondon.co.uk