Contact us

Don’t be a stranger

We love making new friends and reconnecting with old ones! 

We’re happy to answer any queries about our services, address any requirements ahead of your stay, or help with your plans in London. 

Were you happy by the end of your stay? 

We love celebrating our people and a happy customer only encourages us to continue delivering excellence!

We welcome feedback on our staff members who were instrumental in ensuring your utmost comfort.

CENTRAL PARK HOTEL

49/67 QUEENSBOROUGH TERRACE

LONDON

W2 3SY

ROYAL EAGLE HOTEL

26-30 CRAVEN ROAD,

LONDON

W2 3QB

Enquiry Form

Please use this form to submit an email enquiry. Your enquiry will be directed to the correct department.

Have any questions?

Got questions? We’ve got answers. Whether you’re wondering about check-in times, amenities, or local attractions, our FAQ section covers everything you need to know for a seamless stay at the Central Park Hotel Collection. Explore our most common inquiries below or contact our team for further assistance.

You can reach us via phone or email:

  1. Central Park Hotel: +44 207 229 2424 | reservation@centralparklondon.co.uk
  2. Royal Eagle Hotel: +44 207 706 0700| reservations@royaleaglehotel.co.uk
    Alternatively, you can use the contact form on our website.
  1. Central Park Hotel: Located in the heart of London, near Kensington Gardens and Hyde Park.
  2. Royal Eagle Hotel: Conveniently situated near Paddington Station, offering easy access to central London and Heathrow Airport.

Yes, Central Park Hotel and Royal Eagle Hotel are both part of the Central Park Collection, offering comfortable stays in prime London locations.

Check-in: From 3:00 PM  Check-out: By 11:00 AM

If you require early check-in or late check-out, please contact reception, and we will do our best to accommodate your request (subject to availability and additional charges).

If you booked directly through our website, please contact our reservations team. If your booking was made through a third-party site, you will need to manage your reservation via that platform.

Yes, both hotels offer luggage storage for guests before check-in or after check-out. Please ask at reception for assistance.

Both Central Park Hotel and Royal Eagle Hotel offer:

  • Free Wi-Fi
  • 24-hour reception
  • Comfortable guest rooms
  • Tea and coffee-making facilities. Additional amenities may vary by property. Please check the hotel’s page for more details.

Yes, breakfast is available at both hotels. Please check with reception for details on timings and options.

  • From Heathrow Airport: Take the Heathrow Express to Paddington Station. Royal Eagle Hotel is a short walk away, and Central Park Hotel is easily accessible by taxi or public transport.
  • From Gatwick Airport: Take the Gatwick Express to Victoria Station and then transfer via the London Underground.

Neither hotel has on-site parking, but there are nearby public car parks. Please contact reception for recommendations.

Unfortunately, we do not allow pets, except for registered service animals.

Yes, accessible rooms are available. Please contact us in advance to ensure we can accommodate your needs.

For group bookings or corporate rates, please reach out to our reservations team directly via email or phone.

If you have any other questions, feel free to contact us. We look forward to welcoming you to the Central Park Collection!

Enjoy a 10% Discount and Exclusive Benefits When You Book Directly

✓ Early check-in at 13:00

✓ Late check-out at 12:00

✓ Luggage storage on arrival

✓ Luggage storage on departure

Earn 5% cash back for a charitable cause or boost your future adventures with a remarkable 15% cash forward towards your next booking within The Guest Book community!